Help & Advice
Here, you will find answers to the questions our customers ask most frequently. Do you have questions about our products, your order or other topics? Just click on the accordion + to get more information about each topic.
LAST YARN FAQs
On average across Europe and the UK, 15% of all fabric produced each year is unsold and becomes deadstock. These textiles accumulate in warehouses and may even be destroyed or sent to landfill. At Last Yarn, we want to unlock the value of deadstock and surplus fabrics, giving access to brands, designers, creative visionaries, students or stay-at-home makers to purchase and give a second life to these high quality, unused materials. Our fabrics are sold by a range of suppliers in the UK and Europe including brands, manufacturers, mills and designers.
If you would like to sell fabrics on Last Yarn, get in touch at
firstname.lastname@example.org and we will send you more information about opening a seller’s account with us.
We accept all well known payment methods including Visa, MasterCard, America Express, Delta, Maestro, Electron and PayPal.
Each fabric sold on our marketplace has a list of specifications on the product page. This includes technical information (such as quantity available, width, composition and main material) and descriptive information (such as softness, stretch, draping, special features and uses), we encourage our sellers to fill in as much information as possible to make your virtual experience simple. Due to being a marketplace and selling surplus fabric, sellers may not be able to share all of the information about a product (e.g. a vintage item, lost information). If you need extra information about any of our items, get in touch by emailing email@example.com or use the help button on the product page.
The nature of our stock means we have a short supply – once it’s gone, it’s gone. We therefore offer limited sampling. To sample a fabric you can either purchase a minimum order of one meter directly on our website. If you are working on a big project or need a large number of swatches contact us via email to access our bespoke sampling service at firstname.lastname@example.org.
No – all of our fabrics are second-life surplus or deadstock. However look out for our innovation materials section coming soon in collaboration with circular and biodegradable fabric manufacturers.
RETURN AND SHIPPING QUESTIONS:
We try to accommodate requests as best as we can, if you need to make a change such as changing the name, address or other personal information on your order, log into your account via our wesbite www.lastyarn.com. We operate on a non-refundable basis, however if you need to make a change to quantities and if your order has not yet been processed and the fabric has not been cut, we will do our best to accommodate your requests. Please get in touch via email email@example.com as soon as you can.
If your product is damaged or faulty, please contact us within 14 days. We encourage each seller to check items before it is packaged and sent out for delivery. If for any reason you are unhappy with your purchase, please get in touch with us within 14 days via email, however we may not be able to accept all returns and refunds. Email firstname.lastname@example.org and our team will do our very best to help you.
As a sustainable and circular brand, we do not use plastic packaging or packaging that cannot be recycled or biodegrade and we encourage our sellers to do the same. Each of our sellers are responsible for ensuring your items are packaged securely and carefully, and packaging may vary per seller.
We have a range of shipping options available to select at the checkout. Shipping prices and services will vary depending on the size and quantity of your purchase and your chosen delivery address, as well as the seller’s choices.
Please contact us on our email address email@example.com as soon as possible after placing your order and we will do our best to make any necessary amendments.
Shipping costs are based on the size and weight of your items, plus the chosen delivery address. Shipping information is available on each product page, underneath the product description, via the Last Yarn Info tab.
For deliveries outside the UK, customs duties and taxes may apply. The courier will inform you of these possible extra costs before delivery. The final cost will depend on the individual rules of your destination country at the time of dispatch.